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Dear Friends,

Welcome to eZee Insider, keep you up to date with what’s happening in eZee. In this edition, eZee iFeedback implemented by hotels at world’s largest film studio. New version of eZee iMenu now available for download and quick product updates.

World’s Largest Film Studio Complex Adapts eZee iFeedback

Ramoji Film City Certified by the Guinness Book of World Records for being the world’s largest film studio, Ramoji Film City is home to luxurious hotels, Hotel Sitara and Hotel Tara. Both hotels have implemented eZee iFeedback into their live work environment.

Located in Hyderabad, in the state of Telangagna, India.
The film city attracts more than 1.5 million visitors every year, making it one of Asia’s most popular tourism and recreation centers. Given the nature and scope of the operations, collecting feedback and analyzing the collected data is no easy task. eZee iFeedback solves this problem by providing the team with a system that automates feedback collection and analysis.

Hotel Sitara

The web-based system will allow the staff to offer customized surveys to the guests and the system will automatically collect the data in easy to understand graphics. The simple to understand GUI will provide superior user experience and generate reports according to the changing requirements.

In addition, integration with their PMS will allow them to send various feedback surveys to their guests upon making reservations. Guests are able to access the surveys via traditional PC, tablets or from their smart phones, making it comfortable for them to provide their feedback to the hotels.

Further strengthening their overall feedback process, the team are able to micro manage various survey types and management are able to learn more about different aspects of their business operations.

To discover more about eZee iFeedback, please visit www.ezeeifeedback.com or email us at info@ezeetechnosys.com

About Ramoji Film City
Spread across a sprawling 2000-acre Ramoji Film City, set up by Ramoji Group in 1996, is a dreamy celluloid journey. Certified by the Guinness World Records as the world’s largest Filmstudio complex, at Ramoji Film City, a filmmaker can walk with a script and walk out with film. For the others, Ramoji Film City flung open a wonderland where 1.5 million tourists build memories every year.

About eZee iFeedback
eZee iFeedback, the Online Guest Feedback System from eZee Technosys provides a platform to hotels and restaurants via which they can directly engage their guests and customers. Offering complete control on how and when they can collect feedback and the data collected is automatically represented in meaningful and easy to understand info graphics in the system.

Star Land Hotel in Cameroon Adapts eZee Solutions

Star Land Hotel located in the city of Douala, Cameroon, has selected eZee as their solutions provider by adapting eZee FrontDesk, eZee BurrP! and eZee Reservation. The seven-storey hotel boasts 60 executive rooms, 8 junior suites and 2 master suites with conference center, gym, restaurant and bar. Star Land Hotel in Cameroon Adapts eZee Solutions
Given the scope and size of the hotel, eZee FrontDesk was implemented with the multitude of modules and integration with third party hardware and software interfaces as well. eZee BurrP! will handle the management of Le Gourmet and Star Bar Terrace restaurants. In addition, Star Land Hotel has also implemented eZee Reservation on their website for availing facility of direct bookings.

The seamless integration between all the eZee products will offer a firm base for the staff at Star Land Hotel in managing day to day operations at the hotel. On-site implementation and training was overseen by eZee executive, who flew down to Cameroon from Head Office in India. The 3 week on-site visit covered complete implementation of all the solutions with integration, live environment testing and staff training.

eZee looks forward to providing the team of Star Land Hotel with 24x7 Support.

New Version of eZee iMenu Now Available for Download

eZee iMenu, digital menu specifically designed and developed for restaurant and catering industry for Android Tablets and iPads has been updated with brand new features. The new version of eZee iMenu comes with new features, performance improvement in current features and bug fixes making eZee iMenu more stable and user friendly.

You can update your eZee iMenu to newer version from App Store and Google Play Store.

eZee Goa Concludes 11th India Hospitality Expo 2014

New Language Support
Now you can use eZee iMenu in Spanish, French, Arabic and Portuguese. You will be able to use a single language or multiple languages together. To update your iMenu with the language of your choice, please contact our 24x7 Support for further processing.

eZee iFeedback Integration
eZee iMenu now comes ready with ready integration with eZee iFeedback ,letting you to gather feedback from your customers, more efficiently. The ready interface allows for easy data collection, analysis and superior user experience.

Order/Item Remarks
Guests or waiter can add any specific remark for individual items allowing them to specify any special requests for the items which they may have. In addition, order remarks can be used to specify a common request for the entire order.

New Item Search
Item search has been updated with new filter allowing for more specific search for different items.

To learn more about eZee iMenu and its features, please visit www.ezeeimenu.com or contact info@ezeetechnosys.com

Features Guide for a Property Management System

Property Management Systems help hotels to manage their day to day operations with higher efficiency and heighten quality of service they offer to the guests. A good property management system simplifies the diverse operations via features which the staff performs on a steady base.

We are going to cover key features which a hotelier should look for in any good Property Management System.

Features Guide for a Property Management System

Front Desk Operations
The very basic of the operations in any property, regardless of its type or size is the Front Desk Operations. A good system will allow easy check-in and checkout process for the staff. Just like any other operations, the front desk staff may have to make changes to reservations such as room change, change dates, assign rooms, and so forth. This should be relatively easy to carry out in a secure system, the modifications should take immediate effect and should make the process easy and not hinder it.

Booking & Reservations Management
Booking and reservations are important functionality of a hotel management system. Traditionally, hotels received bookings from limited sources such as travel agents and direct bookings. Today, the story is very different as bookings come from diverse range of sources such as hotel’s website, travel websites, business source like a corporate clients and airlines, travel agents, etc. The system should be able to handle walk-ins, bookings from online travel agents, traditional agents, business sources and from corporate website with ease. An efficient system will easily distinguish between the different sources and update the records for future reference.

Billing and Payments
Stability is of the utmost importance when it comes to billing and settling payments with guests. Guests today use multitude methods of settling payments, the system should accommodate multiple payment methods per reservation including cash, credit cards, check and online payment gateways. In addition, it should have the ability to post adjustments, advance deposits, split receipts, extra charges, settlements, folio printing and taxes. The staff must be able to check and modify tasks related to billing and payment at any time according to changing requirements.

Housekeeping
Housekeeping is another central characteristic which a hotelier should look for in a PMS. The important thing a hotelier should look for in housekeeping is the flow of real time information. The housekeeping module should highlight the status of rooms and provide the ability to delegate chores to the housekeeping staff.In addition, built in inventory management for cleaning supplies and linens is always a plus.

Reports
A good system should offer the different departments the ability to generate a diverse set of reports. Given the diverse set of hotel operations and different departments working together, it is imperative that every department is able to generate reports according to their need. These reports can help management to make sound decisions and also help them build better sales and marketing strategies.

Third Party Interfaces
A good hotel management system needs to integrate and work successfully with a multitude of third party hardware and software. The interfaces for your hotel will depend on factors such as size of hotel, facilities offered and operational style. A standard hotel today usually have PABX, Door Lock, ID scanners, cash drawers, payment gateways and financial accounting software. It is always beneficial to go over before hand how compatible the PMS is with third party or they are exposed to new ones.

Conclusion
Traditionally, the hotel software came with features that covered basic hotel operations. Today, choosing the right solution for your hotel is more complex than it has ever been as the processes have become more complex. At the final stage, a good Property Management System should provide solid features that satisfy the requisites of the hotel and should be easy to adjust and carry out.

Another key factor is the software provider, the provider should possess the industry expertise and experience and provide high quality post-sales support.

A good Property Management Software is the key to your hotel’s success.

To read other blog enteries, please visit eZee Blog

Quick Product Updates

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